I have found that it is worth the initial effort to go ahead and define your products list, since it saves an awful lot of time later when you avoid scrolling through pages of BMC products to find yours. It is even more useful to define your custom product list under documentation, a separate process, after which you get regular email updates with direct links to the pdf files as new release notes, technical bulletins, and other documents are released. IMHO, that is by far the best feature of the new supportweb.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Wednesday, January 31, 2007 10:18 AM To: [email protected] Subject: Re: Tips for dealing with Remedy's new support site ** Another related tip, I noticed when submitting a new issue, the Product* field is read-only when first attempting to add information. This forces one to select from the attached menu. The work-around for this is to select from the field to the right and select "All Products". This appears to enable the Products field. At this point, you can a product name and select from the menu and only those items matching %product% will appear in the Product* menu. Thanks, Michelle _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Kubasek Sent: Wednesday, January 31, 2007 9:57 AM To: [email protected] Subject: Tips for dealing with Remedy's new support site ** Here is a few of things I stumbled over that may reduce your frustration level in using the new support site. * When you are defining "My Product List", if you first enter a string in the 'Product Name' field, then the menu only returns items that contain that string. * The search is case insensitive. * "BMC Remedy AR System Server" is for version 7+. * "Remedy AR System Server" is for version 6.0 and 6.0.3. -- Joseph Kubasek Office of Information Technology The Ohio State University __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
