Hi, Nick: You've given us a big clue. Besides all of the RAM and system requirements, you mentioned that "other pages seems fine".
We went through a rework of our custom Home page. The initial display time use to be pretty bad. I mean like a full minute to come up. We received permission to rework it. It takes about 1-1.5 seconds to come up now. Very IMPORTANT: If you haven't already, turn on Active Link AND Global logging on your account and a test account. It will boggle the mind. You might find yourself swimming in a sea of active links that fire twice. It makes me nuts to see active links that have an execute on BOTH Window Open and Window Loaded. The ones that send me into a tailspin is when they add the third execute-on of on "Display" just for flavor. We also upgraded from ARS 6.3 Patch 13 to Patch 18. That helped response time in both the User Tool and Mid-Tier. Hope that helps. Michelle Prod ARS 6.3 P18 /ITSM 6.0/Windows 2003/SQL Server 2000 Mid-Tier 7.0.0 Patch 1/Windows 2003 IIS 6 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nick Hromyak Sent: Tuesday, January 30, 2007 1:22 PM To: [email protected] Subject: System Requirements (W2k3 ram?) / performance I have been told our Remedy server should have 1GIG of ram per processor. Is this a "basic" standard? Our web performance seems hesitant. After logging on, it take 3 - 5 seconds for the home page to come up. Then another 1 - 2 seconds for Support Console to come up. Other pages seems fine. The Mid-Tier does not show performance problems, although I am not sure what more to turn on for logging. I currently have Warnings (usually set to Severe) with Cache, Performance, Servlet, Web Services being logged. 80 concurrent users during the day - all are using the Mid-Tier interface. Remedy Apps = ARS 6.3, HD 6.0, CHG 6.0, AM 6.0 (AM is not in use yet). We have (3) three separate servers for our Remedy environment All are Windows 2003 (1)Remedy, (1)MS SQL 2003, and (1) Mid-Tier with IIS 6.0 (Asapi). Each server has two (2) dual-core 2.8Ghz or better processors, and 1GB NICs. Our Remedy server only has 1GB of ram. SQL server has 4GB of ram. IIS has 2GB of ram. All Windows performance instances and monitoring shows all of our servers are running as well as can be. None of the major sub-systems (processor, network, memory) are being utilized over 50%. The threads; fast = 2/4 list = 2/8. Given the little processing time/power, it seems like this could go higher, if we had a larger load. Both our DB and IIS server will support other applications. Hence, they are only being "throttled-down" to around 1GB of ram. Drive space seems unlimited. Thanks in advance. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
