James, I am not sure if you have received any replies yet or if you have resolved this issue. There's a couple of things I can think of. You may have already checked these.
1. Looks like you are installing as root. Does root have execute permissions on the oracle binary files and read access to lib32 directory? 2. The other thing check is if you are installing Oracle 64bit as this needs to 32bit client libraries. >From the compatibility matrix: (1) AR System is compiled on 32-bit platforms with compatible 32-bit database connectivity libraries. 64-bit connectivity & execution depends on operating system and database compatibility requirements. Consult your operating system and database vendors for information about compatibility support for 32-bit clients on 64-bit databases and operating systems. (4) Requires 32-bit Oracle 10gR2 database client for connecting to the Oracle database Just some rambling thoughts, I may be off target. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] James Pifer <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 01/02/2007 17:14 Please respond to [email protected] To [email protected] cc Subject 7.x Install problem; CentOS/Oracle 10g I'm trying to install a test box to look at version 7.x. I have Centos and Oracle 10g installed. When I run through the ar_install script (patched for CentOS) it bombs when it tries to connect to Oracle. Complete list below. I can connect to oracle fine from a remote machine and locally using sqlplus, but only if I connect like this: ./sqlplus system/[EMAIL PROTECTED] If I just do ./sqlplus and then enter user name and password at the prompts, I get the same error as the Remedy install. I have the following environment variables set: ORACLE_HOME=/u01/app/oracle/product/10.1.3/OracleAS_1 ORACLE_SID=ORCL Anyone know what I need to do to fix this? I've been googling for answers and found a couple things to try but none have made a difference. Thanks, James ************** install results ************* The Server package contains the binaries for the AR System Server and its associated administration programs. It requires an additional 120 MB for the executable programs and 1 MB for the database. The API package contains the AR System programming libraries and example files. If installed, it consumes 10 MB of disk space. Since this installation script will also back up existing AR System directories, make sure that there is enough disk space to include both the old and the new installations. The above disk space requirement only outlines how much additional disk space is required for the new installation. Do you want to install the Server package? [y] Do you want to register this AR System server with the Port Mapper ? [y] Do you want to run this AR System server on a specific TCP Port ? [n] Do you want to install the API package? [y] Do you want to install the Central Preferences Forms and Workflow? [y] Do you want to install the Sample Forms and Workflow? [y] Do you want to install the ARDBC LDAP package? [n] Do you want to install the AREA LDAP package? [n] y Have you installed or will you be installing Full Text Search capabilities? [n] You can configure SNMP at this time. If you choose NOT to configure SNMP, you will be required to manually configure the SNMP configuration file prior to running the SNMP agent. Do you want to configure SNMP? [n] y The SNMP port number is the port address used to connect to this SNMP agent. The port address must be unique for this SNMP agent and unused by any other services. If using the default port address of 161, be sure this port is not already being used by another agent. Enter the port number to be used by the SNMP agent: [161] Provide a description for the physical location of the system running the agent. Enter a location description: Location Provide contact information for the administrator responsible for the AR System monitored by this agent. For example, a phone number and/or email address. Enter administrator contact information: [EMAIL PROTECTED] SNMP requests can be authenticated using the following modes: 1) Community based 2) User based Which authentication mode will SNMP use? [1] What is the community string for users with read-only access to snmp objects: public What is the community string for users with read-write access to snmp objects: private Do you want this SNMP agent to send traps? [y] n Web Services for Linux requires the IBM JRE version 1.4.2 or greater Do you want to configure Web Services? [n] y Please enter the Java installation directory: [/usr] /usr/java/j2sdk1.4.2_03/jre Web Services using Java JRE path: /usr/java/j2sdk1.4.2_03/jre Java Version: 1.4.2_03 Which database system will the AR System use? [db2|oracle] oracle The specified locale is not installed: /usr/lib/locale/en_US.UTF-8/LC_MESSAGES The English locale will be used to install the Message Catalogs /usr/lib/locale/C/LC_MESSAGES Is the ORACLE database on a remote machine? [n] What is the ORACLE home directory? [/u01/app/oracle/product/10.1.3/OracleAS_1] What is the system ID (SID) of your ORACLE database? [ORCL] What is your AR User Name? [ARAdmin] For security reasons, your password will not be displayed. What is your AR User Password for ARAdmin? [*****] An unknown Oracle error has been detected. Please resolve this error and re-try the installation. Refer to /tmp/arDBErrorLog for the Oracle error information. [EMAIL PROTECTED] arsystem]# cat /tmp/arDBErrorLog Cannot open catalog; Message number = 550 (ARERR 550) ORA-12546: TNS:permission denied Thu Feb 1 11:38:14 EST 2007 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
