No kidding! This happened to my XP workstation in July when going from one patch of the 7.0 User Tool to another. None of the Office 2003 applications worked afterwards. I think I reported it, but never saw any explanation. The workstation had to be completely re-imaged. Of course, this conflicts with the instructions that I have been given several times over the last year from support when encountering an Admin, Import, or User 7.0 issue, where they specifically said that I MUST uninstall the existing client tool before installing the new version. My application administrator's workstation is now in a similar condition - spouting C++ errors, after uninstalling the 7.0.01 User Tool to install 7.0.01 Patch 001. It corrupted his IE 7 installation, and is preventing Office 2003 from applying updates. This is definitely a serious problem.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Sunday, February 04, 2007 11:41 PM To: [email protected] Subject: Uninstall of 7.0.x client w/ Crystal may cause corruption of MSFT apps ** Hi All, Just wanted to let you know of a new defect found with the un-installation of the 7.0.x client that seems pretty serious. Here's the description: Bug Number SW00257321 Description Uninstall of the 7.x user tool may cause MS Office 2003 or MS Visual Studio to stop working if the Crystal Reports option was selected at the time of installation. The issue does not occur if you have not installed Crystal Reports with the Windows User Tool. If Microsoft Office 2003 or MS Visual Studio is affected, the machine must be rolled back to a known restore point or re-imaged to repair the corruption. This has been found to be a problem with the Business Objects Crystal redistributable that is bundled with the user tool. The corruption occurs when the uninstall script of the Crystal MSI is called by the BMC Windows User Tool uninstaller. This issue will be addressed in the short term by disabling the Crystal Reports uninstaller in AR System 7.0.01 Patch 002 WUT uninstall script. But the problem remains in all previous version and patches of the 7.x user tool. In addition, an entry for Crystal Reports will still appear in the "Add/Remove software" section of the Windows Control Panel. Running the uninstall from the control panel or from a previous version of the 7.x user tool will cause this issue to occur. BMC is working with Business Objects to resolve this issue. Until this problem is permanently resolved, BMC suggests that you do not uninstall the 7.x user tool and instead, install over the top of an existing user tool. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
