Hello All, We are currently on ARS6.3/HD6.0. Some of our users use the Remedy web interface and we have some users using Remedy user tool/client as well. Just out of curiousity, what should should be actively promoted with the users? The mid-tier client or the user tool? What would be the advantages of either one on the other? Thanks. Warm Regards, Nisha Ramtri
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