Hi Nisha, The differences are described in a white paper called "Action Request System 6.3 behavioral differences between Remedy User and the web client" which is available on the BMC website: http://www.bmc.com/supportu/documents/57/05/65705/65705.pdf
The most common approach is to deploy the Remedy User tool at least to the Service desk and 'key users' and for other (less frequent) users to use their web browsers. Kind regards, Michiel On 2/8/07, Nisha RAMTRI <[EMAIL PROTECTED]> wrote:
** Hello All, We are currently on ARS6.3/HD6.0. Some of our users use the Remedy web interface and we have some users using Remedy user tool/client as well. Just out of curiousity, what should should be actively promoted with the users? The mid-tier client or the user tool? What would be the advantages of either one on the other? Thanks. Warm Regards, Nisha Ramtri __20060125_______________________This posting was submitted with HTML in it___
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