We recently changed the hostid on our server and purged the licenses to the new hostid, but my users are getting the following error if I enter the new hostname in the server alias field.
"ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : <server name alias> : RPC: Name to address translation failed - No such hostname". Where I have <server name alias> is the name I see when I go to File -> Server information in the Remedy Administrator tool. This is not the hostname of our current remedy server. It is the name of the old remedy server. I tried to change the name from the Remedy Administrator tool which it let me do, but when I try to log in after restarting the service, I get this error from Remedy Administrator: "This version of the Action Request System(R) is ready for us eor evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative or visit www.remedy.com. (ARERR 2877) <server alias I have changed to / current hostname>" Under C:\Program Files\Common Files\AR System\Licenses there is a folder with the old hostname. Do we need to reapply the licenses after chaning the server alias? Will this fix the original error that it cannot connect to the Plug-In server? Neil "Sully" Sullivan Remedy Developer/Administrator AFRL/SNOD Wright Patterson AFB, OH 45433 937-904-9788 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
