Hello,
We did an alias change and had to delete the .multilicense file before
it recognized the licenses again.
HTH,
John
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G CTR USAF
AFRL/SNOD
Sent: Monday, February 12, 2007 8:14 AM
To: [email protected]
Subject: Server Alias
**
We recently changed the hostid on our server and purged the
licenses to the new hostid, but my users are getting the following error
if I enter the new hostname in the server alias field.
"ARERR [8760] Cannot establish a network connection to the AR
System Plug-In server : <server name alias> : RPC: Name to address
translation failed - No such hostname".
Where I have <server name alias> is the name I see when I go to
File -> Server information in the Remedy Administrator tool. This is not
the hostname of our current remedy server. It is the name of the old
remedy server. I tried to change the name from the Remedy Administrator
tool which it let me do, but when I try to log in after restarting the
service, I get this error from Remedy Administrator:
"This version of the Action Request System(R) is ready for us
eor evaluation without purchasing or activating an authorization key.
For unlimited capabilities, contact your sales representative or visit
www.remedy.com <file://www.remedy.com> .
(ARERR 2877)
<server alias I have changed to / current hostname>"
Under C:\Program Files\Common Files\AR System\Licenses there is
a folder with the old hostname. Do we need to reapply the licenses after
chaning the server alias? Will this fix the original error that it
cannot connect to the Plug-In server?
Neil "Sully" Sullivan
Remedy Developer/Administrator
AFRL/SNOD
Wright Patterson AFB, OH 45433
937-904-9788
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