Hi, Richard: Thank you for passing on the information. Is the drill-down issue present in the User Tool or just the Mid-Tier? Our issue is with the Remedy User 6.3 Patch 20 User tool. The drill down doesn't work (we've found) because the /arsys is missing in the URL string. The drill down appears to work on the Mid-Tier 7.0.01 Patch 1, with one exception. The drilldown doesn't work when using the FBImageServlet URL in Mid-Tier 6.3 Patch Patch 17 through 7.0.01 Patch 1. Do you happen to know what the fix to the clientcore.js file is? Thanks, Michelle
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Crosby Sent: Wednesday, February 14, 2007 7:59 AM To: [email protected] Subject: Re: Remedy 6.3 Patch 20 ( DST ) ** We just patched mid-tier and ran into the same flashboard drill-down issue. Per BMC support, patch 19 actually broke it (see defect SW00256388) and a fix should be in patch 21, which is currently a restricted release. In the meantime there is a simple fix that can be made to the ClientCore.js files. BMC support should be able to provide you this fix if you use flashboards. Richard __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
