It really depends on what your looking for. AlarmPoint has a lot of bells and whistles that the sales folks are more than happy to point out for you and tell you that with ITIL you shouldn't be with out them. The bells and whistles duplicate many of the items we have built into our AR System and OpenView integration. Your paying for all this added functionality so the cost is pricey. TelAlert has similar capabilities. We have used TelAlert for around 10 years. At one time the cost for TelAlert was extremely reasonable but has gotten pricey in recent years. Support folks are great and have even helped us debug a couple of connection issues that were not software issues but were actually issues with our international long distance providers. Really strange issues like we could connect to a service providers modem until 1:00 PM but then nothing until sometime later in the day. Dave
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, February 14, 2007 5:58 PM To: [email protected] Subject: Paging software for ITSM 7 integration ** My bad - new subject line - remainder of other message cleaned. It has been that kind of day. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, February 14, 2007 4:35 PM To: [email protected] Subject: Re: Portland RUG (Oregon, not Maine) ** Has anyone recently compared Telalert to AlarmPoint, or to any other paging system, specifically for use with the paging subsystem and on-call groups capabilities that are already built into ITSM 7??? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
