All right - a bit of an exaggeration...
ARS 6.03.00 patch 013 Solaris 8 Oracle 9.2.0.1.0 We recently had ain incident logged in our Problem schema in ARS, and because the email address of the person reporting the problem is a mandatory field, but the person taking the call didn't get the information, a hyphen, "-" was entered under Email Address. When the problem was closed, the workflow sends a confirmation by Email to the person who reported it. This meant that ARS attempted send an email to the email address "-". It appears to have interpreted this as "all ARS Users". The majority of ARS users don't yet have defined email addresses, so as well as hundreds of confused recipients of a confirmation email about a problem they know nothing about, there were thousands of exception reports in the AREmail.sh_log and the Email daemon crashed. The obvious course of action is to put some validation workflow on the email address field, and a default "null" email address for all the user records. My question is, is this what you would expect ARS to do under these circumstances? I wasn't aware that "-" was a wildcard. Jerry Jerry Niman Tel +44 (0)161-247 1474 Head of Information Systems Email [EMAIL PROTECTED] the Manchester Metropolitan University Mobile +44 (0)7770 638104 Before acting on this email or opening any attachments you should read the Manchester Metropolitan Universitys email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
