Does anyone know if the order of the patch upgrade matters? Does it matter
if I add Patch 20 and then add patches to SQL server and Windows service
pack? Does the same apply to all OS's?
Thanks
From: "Easter, David" <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: Re: upgrade for DST
Date: Mon, 19 Feb 2007 09:05:41 -0800
6.0.01 will be on limited support until the next release of AR System,
which is tentatively scheduled for July of 2007. At that time, 6.0.01
would become a C-3 release and thus no longer supported under the BMC
support policy.
The support policy is based first on releases, then on time. In other
words, versions do not fall off the support policy until they become a
C-3 release regardless of time. If less than 2 years have passed since
the version had been released, it would remain supported until 2 years
had past.
Being more concrete, the officially supported releases in July (assuming
7.1.00 releases in July) would be AR System 7.1.00, 7.0.01, and 6.03.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Durling
Sent: Friday, February 02, 2007 7:00 AM
To: [email protected]
Subject: Re: upgrade for DST
David,
If you don't mind me asking on the list -
Is staying on 6.0.1 really an option if one wants support, regardless of
the DST issue? It seems that technically 6.0.1 would fall off support
in May, anway, from what I read of the support policy. I think 7.0 will
have been out for a year in May, and 6.0 was released over 2 years
ago...
"BMC Software provides Full Support for the current version/release of
all its products as well as one release preceding it (C-1).
Additionally, BMC Software will provide Limited Support to the C-2
release for 12 months after the current release has been made available.
Regardless of the number of supported releases, BMC Software will always
provide at least Limited Support for a version/release for a period of
at least 24 months from the date on which the version/release became
generally available (GA)."
... or how does BMC see this?
Thanks,
David D.
On Wed, 31 Jan 2007 16:07:31 -0800, Easter, David <[EMAIL PROTECTED]>
wrote:
>> It is my understanding that we need to upgrade to at least 6.0.3
>> patch
>20 for DST and upgrade the mid-tier. Is this correct?
>
>You may want to review the technical bulletin at:
>http://www.bmc.com/supportu/documents/78/29/67829/67829.pdf to
>determine if your environment will be affected by the DST event. If
>you are not using web services or the import/export function within AR
>System 6.0.1, the impact to your environment may be minimal to none.
>
>Thanks,
>
>-David J. Easter
>Sr. Product Manager, Service Management Business Unit
>
>BMC Software, Inc.
>
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