Hi ARSListers, Yes, I know, it's like shooting fish in a barrel to criticize BMC/Remedy support but I am unable to resist joining in the chorus of discontent/disgruntlement.
The BMC "support" web site is supposedly one of the primary channels via which we receive value in return for paying substantial annual support fees. (Or maybe I am mistaken?) We're contemplating moving from ARS 6.0.1 to 6.3.0 to get the (broken) DST patch, so I turned to the copy of the 6.3.0 release notes I'd stashed on my trusty old Mac. The document, dated August 11, 2005, on its first content page contains the following directive. "Important: To obtain the most current version of release notes, which include all open issues, go to the Remedy Customer Support home page: http://supportweb.remedy.com. To access the Customer Support web site, you must have a support contract." I figured there might have been updates since August 2005. So, I dutifully pulled up the BMC site, logged in to prove that my employer had paid the big bucks for access to the latest documentation, and went to the download page for the 6.3.0 docs. The ONLY version of the release notes available to me there was dated *January* 2005! What am I to think, that errors were introduced into the release notes between January and August 2005, corrected by reverting to the January version? That *NO* issues have been discovered in the 6.3.0 release in the past 25 months? I think a more likely interpretation of the circumstances is that BMC/Remedy has an incompetent organization responsible for product documentation. I sure hope most of our support money is going to some more effective part of the organization. Grrrr... Doug Anderson Opinions expressed are necessarily mine, not necessarily those of the Mayo Foundation. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
