Eli, for question number 1, I don't think so.
You might try the following (though I doubt it will work):
Create a header.htm template file that just contains the following:
<HTML>
<BODY>
<-- (this is whatever the string is to start
a comment in HTML)
Then, for the first line of your body (I believe this would be the
'Text' field on a filter notify action) of your email, start it with -->
and see if that will comment out the link, as I think it is the first
part of the body of the email, and is just inserted prior to the body.
Also, for cleanliness, specify a footer.htm that has
</BODY>
<HTML>
On your notification, on the templates tab, specify the header and the
footer (not a body unless you are already using one)
So, you email should look something like this:
<HTML>
<BODY>
<--
Worthless mid-tier link
>--
Here is where the body of your text
will go
</BODY>
</HTML>
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling
Sent: Tuesday, February 20, 2007 1:07 PM
To: [email protected]
Subject: Two questions - Workflow related
Hello again listers!
I have certain emails going out of ARS with a link attached. The other
day I was configuring flashboards and entered a Default Web Path in the
admin tool. Now every email goes out with an ARTask attachment AND the
full mid-tier URL in the body. Is there a way to attach the ARTask
shortcut without appending the URL? (without removing the Default Web
Path and breaking flashboards?)
Second; I have an escalation that sends an email using an HTML template.
When I send it to me the HTML template pulls the necessary field values
and all is well. When I change the recipient to an SMTP address (distro
group) the HTML template still goes out but none of the data off my form
is included. I called BMC support thinking this should be a quick fix
(user error) but after 4 hours of "research" they haven't gotten back to
me.
Any ideas? Thanks again (and again, and again!)
-Eli
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