I haven't run arsignal, but did restart the services and that seems to
have fixed things, for now at least. It looks like I'll need to update
the patch on ARS as well in the near future.
Thanks to all,
John
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, February 22, 2007 8:02 AM
To: [email protected]
Subject: Re: Email notification problems
**
John,
Have you tried running the arsignal -g to reread the definitions
and cache? If it works after you do that, it could be an indication of a
caching problem.. (restarting the services will have the same effect)
Cheers
Joe
----- Original Message ----
From: Uday Joshi <[EMAIL PROTECTED]>
To: [email protected]
Sent: Thursday, February 22, 2007 8:46:00 AM
Subject: Re: Email notification problems
**
Hi John,
If the ARS server is at Patch 18 then I think the problem is not
yet patched !! As the real patch is on the server libraries even if it
is related to email.
We have recently apllied patch 19 for server, email and midtier.
We are in the process of testing.
Best Regards,
Uday
_____
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Hanson
Sent: Thursday, February 22, 2007 03:58 AM
To: [email protected]
Subject: Email notification problems
**
Hello all,
Some time last week, the Help Desk form suddenly stopped sending
out emails to groups. Instead, the logs show that Remedy is creating
one email for only one of the group members instead of one email for
each group member. This is only happening with Help Desk - CHG, TSK,
and all of the custom apps are not experiencing this and are still
sending to all group members.
When I first had this issue, the folks in support told me to
update the email engine to patch 19, so I did, and everything was fine
up until about a week ago. I've gone through various logs and none of
them have any records of issues near the time when this first began.
Has anyone else seen this before, or have an idea of what might cause
this?
I'm restarting Remedy this evening to see if that fixes it, but
I'd love to have any insight y'all can offer in case it comes up again.
ARS 6.3 patch 18
Email engine 6.3 patch 19
Solaris 9
Oracle 9
Thanks,
John Hanson
Remedy Administrator/Developer
The Standard
1100 SW Sixth Avenue
Portland, OR 97204
Telephone (971) 321-7153
[EMAIL PROTECTED]
_____
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