Running arsignal does not require you to restart services but you achieve the same results if all you want to do is re-read def files or the cache or a the ar.conf file.. there are different signals you can issue like -g for defs and cache, -c for a config file, -l for licenses.. etc...
If you type arsignal /? you will get all the arguments you could use with it together with its syntax.. it does have that online help.. Joe ----- Original Message ---- From: John Hanson <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, February 22, 2007 11:23:26 AM Subject: Re: Email notification problems ** I haven't run arsignal, but did restart the services and that seems to have fixed things, for now at least. It looks like I'll need to update the patch on ARS as well in the near future. Thanks to all, John -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, February 22, 2007 8:02 AM To: [email protected] Subject: Re: Email notification problems ** John, Have you tried running the arsignal -g to reread the definitions and cache? If it works after you do that, it could be an indication of a caching problem.. (restarting the services will have the same effect) Cheers Joe ----- Original Message ---- From: Uday Joshi <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, February 22, 2007 8:46:00 AM Subject: Re: Email notification problems ** Hi John, If the ARS server is at Patch 18 then I think the problem is not yet patched !! As the real patch is on the server libraries even if it is related to email. We have recently apllied patch 19 for server, email and midtier. We are in the process of testing. Best Regards, Uday From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, February 22, 2007 03:58 AM To: [email protected] Subject: Email notification problems ** Hello all, Some time last week, the Help Desk form suddenly stopped sending out emails to groups. Instead, the logs show that Remedy is creating one email for only one of the group members instead of one email for each group member. This is only happening with Help Desk - CHG, TSK, and all of the custom apps are not experiencing this and are still sending to all group members. When I first had this issue, the folks in support told me to update the email engine to patch 19, so I did, and everything was fine up until about a week ago. I've gone through various logs and none of them have any records of issues near the time when this first began. Has anyone else seen this before, or have an idea of what might cause this? I'm restarting Remedy this evening to see if that fixes it, but I'd love to have any insight y'all can offer in case it comes up again. ARS 6.3 patch 18 Email engine 6.3 patch 19 Solaris 9 Oracle 9 Thanks, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] ____________________________________________________________________________________ Need Mail bonding? Go to the Yahoo! Mail Q&A for great tips from Yahoo! Answers users. http://answers.yahoo.com/dir/?link=list&sid=396546091 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
