Yeah...what he said. The level of professionalism I see in the patch process is probably more indicative of poor process than anything else, but it is not acceptable from a company that considers itself one of the industry leaders in teaching good process and best practices to others. Please make us proud participants in this process, instead of frustrated victims of it. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anderson, Douglas W. Sent: Monday, February 26, 2007 3:02 PM To: [email protected] Subject: Problematic Patch Upload Process (was 6.3 Patch 21 - Readme) ** Good Sir, In the interests of saving your customers from both 1) wasted time, which is a certainty with your current procedure, and 2) potential hazard from partial updates, which is a likelihood therewith, might it not make sense to set the permissions of a download directory to make it invisible to customers until its contents have been verified by BMC to be both complete and correct? Maybe I am suffering from delusions of obviousness again? If so, my most humble apologies. Does someone at BMC download each newly uploaded update and install it per the documentation provided to assure quality before you release it to customers? Thanks for keeping us informed as the update is uploaded, but the need for you to do so seems to me to be artificially induced by a poorly designed and loosely validated process. Peace, Doug Anderson Opinions expressed are necessarily mine, not necessarily those of the Mayo Foundation. Original Message: Date: Mon, 26 Feb 2007 13:41:18 -0800 From: "Easter, David" <[EMAIL PROTECTED]> Subject: Re: 6.3 Patch 21 - Readme According to the folks I've talked to, the patch is still uploading. I would suggest waiting until tomorrow to retrieve the patch. It should be done uploading by then. =20 Thanks, =20 -David J. Easter Sr. Product Manager, Service Management Business Unit =20 BMC Software, Inc. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
