well apparently my first email was not clear enough.
Sorry for that.
I'll explain again:
- my users send emails to the Remedy server (ARS 6.00.01 patch level 1454)
They attach files to the original emails.These emails are supposed to
create new tickets in an existing schema which already contains an
attachment field.
But the AR System Email application is not able to create the ticket
with the attachment. The ticket is created but without the attachments.
So I was wondering whether I need to write a set of filters and AL to
produce the attachment or if there were some existing settings to make
the ticket created with the attachment ?
I hope this time I was clear enough.
Mark Blankenship wrote:
Sorry. I think I misunderstood. I am referring to sending out email
from Remedy with atachments.
-----Original Message-----
From: Mark Blankenship [mailto:[EMAIL PROTECTED]
Sent: Wednesday, February 14, 2007 10:28 AM
To: [email protected]
Subject: Re: sending attachments through emails
I believe this is a bug. Don't know to what patch level.
We had to create manual workflow to submit the desired attachment to the
Email_Attachemnts form, create the EmailMessage/Attachemt relationship
record, etc...
Mark Blankenship
-----Original Message-----
From: Lucero, Michelle - IST contractor
[mailto:[EMAIL PROTECTED]
Sent: Wednesday, February 14, 2007 9:05 AM
To: [email protected]
Subject: Re: sending attachments through emails
Hi, Serouche:
Have you tried include the attachment field in the fields list of the
Notify Action?
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Wednesday, February 14, 2007 5:49 AM
To: [email protected]
Subject: sending attachments through emails
Dear listers,
my users would like to send emails with attachments. How can I make the
Email engine creating new tickets in a form including these attachments
? I already have a form with an attachment fields. Email engine and
ARServer 6.00.01 patch 1454. Thank you. Serouche
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