You have to include the field ID of one of the attachment fields within your email template and make its value the filename of the attachment. So, to attach a file called myfile.txt to attachment field 536871000 you would include this...
!536871000!: myfile.txt Chad Hall (501) 342-2650 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Tuesday, February 27, 2007 5:23 AM To: [email protected] Subject: Re: sending attachments through emails well apparently my first email was not clear enough. Sorry for that. I'll explain again: - my users send emails to the Remedy server (ARS 6.00.01 patch level 1454) They attach files to the original emails.These emails are supposed to create new tickets in an existing schema which already contains an attachment field. But the AR System Email application is not able to create the ticket with the attachment. The ticket is created but without the attachments. So I was wondering whether I need to write a set of filters and AL to produce the attachment or if there were some existing settings to make the ticket created with the attachment ? I hope this time I was clear enough. Mark Blankenship wrote: > Sorry. I think I misunderstood. I am referring to sending out email > from Remedy with atachments. > > -----Original Message----- > From: Mark Blankenship [mailto:[EMAIL PROTECTED] > Sent: Wednesday, February 14, 2007 10:28 AM > To: [email protected] > Subject: Re: sending attachments through emails > > > I believe this is a bug. Don't know to what patch level. > We had to create manual workflow to submit the desired attachment to the > Email_Attachemnts form, create the EmailMessage/Attachemt relationship > record, etc... > > Mark Blankenship > > -----Original Message----- > From: Lucero, Michelle - IST contractor > [mailto:[EMAIL PROTECTED] > Sent: Wednesday, February 14, 2007 9:05 AM > To: [email protected] > Subject: Re: sending attachments through emails > > > Hi, Serouche: > > Have you tried include the attachment field in the fields list of the > Notify Action? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour > Sent: Wednesday, February 14, 2007 5:49 AM > To: [email protected] > Subject: sending attachments through emails > > Dear listers, > > my users would like to send emails with attachments. How can I make the > Email engine creating new tickets in a form including these attachments > ? I already have a form with an attachment fields. Email engine and > ARServer 6.00.01 patch 1454. Thank you. Serouche > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" *************************************************************************** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. **************************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
