As documented in the BMC Software Product Support Policy <http://www.bmc.com/info_center_support/overview/0,,19097_4736154_407375 96,00.html> on Support Central: "For the purpose of this support policy, a maintenance release is considered part of the main version/release. For example, 3.2.05 is supported as part of the 3.2 release." Once a maintenance release is generally available, further patches to the version prior to the maintenance release are not generated by BMC. Patches are generated for only the latest maintenance release code line. In the case of AR System 7.0x, future patches are only generated against the AR System 7.0.01 code line. Patches are still generated for 6.0.1 and 6.03 as per the policy.
Support continues to take calls on 7.0.00 even with the release of 7.0.01. However it is correct that an issue or defect would likely need to be duplicated on the 7.0.01 code stream prior to escalation or submission for a patch. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W. Sent: Friday, March 09, 2007 7:52 AM To: [email protected] Subject: Remedy Supported Products ** I opened a ticket with BMC yesterday over a problem we are having with Mid-Tier 7.00.00 patch 2. The immediate response, which was expected, was to update to version 7.00.01 patch 1. I responded explaining the business reasons why that is not feasible for our situation. I very quickly received a response indicating that in order for them to escalate this to engineering we would have to upgrade to the latest patch. Is BMC only supported the current patch release now and forswearing all support for past products, no matter how recent? Roy Ashcraft Systems Analyst SAIC [EMAIL PROTECTED] (402) 293-5218 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
