I envy you, Claire. Doing nothing in my opinion would have been better in this case. Applying a patch to production that had only been released 10 days before with only a few days to test in DEV is a risk that I don't care to take again. My trust level for the BMC Remedy patches is simply not there anymore. If it were up to me, I think it will be a long time coming before we apply any ARSERVER patches. The Patch 21 file replacement method on a server that was less than P19 failed miserably with a server that wouldn't come up. We had to back out and run the installer. Not something I wanted to do since as mentioned in a post last month, up to 44 forms were updated. This of course included the stripping of permissions on the User and Group forms. I do apologize to everyone for sounding so negative, lately....I'm just plain tired. Patch Burnout, Michelle Mid-Tier 7.0.01 P1 (with FB special patch; went smooth) ARS 6.3 P21 (P18-->P20-->P21) Flashboards 6.3 P20 Email Engine 6.3 P21 Windows 2003/SQL Server 2000
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Sunday, March 11, 2007 11:20 AM To: [email protected] Subject: Re: DST Test Results on March 11th 8:00 AM ** Ok, so I did NOTHING. I made no changes, added no patches (I am sure this will bite me some time down the road) and everything worked as it was supposed to work. The time changed on the server, the time changed in Remedy, the time was correct on my tickets and the escalations worked as they should have. The end result... I lose an hour of sleep in the morning, the dogs gain an hour of daylight for the park after work! Claire ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Sunday, March 11, 2007 8:28 AM To: [email protected] Subject: DST Test Results on March 11th 8:00 AM ** Well I hope everyone's testing went as well as mine. I found NO adverse results in my testing. We have basic Remedy/HelpDesk application usage and our main concern was business time calculations. I also looked at historical data and found no adverse results. I'm a happy camper! Susan ShopperTrak Server: ARS 5.1.2 Patch 1428 OS: Windows NT 5.0 2CPU's 4G Memory Database: Oracle 9i2 User: ARS 5.1.2 Patch 1316 User OS: XP, NT, Win 2000 Admin: ARS 5.1.2 Patch 1289 Crystal that created reports: 9 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
