Re: DST Test Results on March 11th 8:00 AMRoger,
You might check to make sure you don't have the time zone set in the AR User 
Preferences form.  That could cause the times to be displayed one hour off.  As 
long as Windows is patched, the User tool should pull the correct time zone 
settings from the OS.

--Thomas

  ----- Original Message ----- 
  From: Nall, Roger 
  Newsgroups: gmane.comp.crm.arsystem.general
  To: [email protected] 
  Sent: Sunday, March 11, 2007 13:55
  Subject: Re: DST Test Results on March 11th 8:00 AM


  ** 
  I did nothing as well but all of my times are off by one hour. According to 
BMC this should not have happened. I do not use the mid-tier. I am on ARS 6.03, 
patch 16, windows2k, sql2k. All OS were patched. Has anyone else seen this 
behavior?

  Thanks,


  Roger Nall
  Manager, OSSNMS  Remedy
  T-Mobile, USA
  Desk: 813-348-2556(NEW)
  Mobile:973-652-6723
  FAX: 813-348-2565
  Sf49fanv  AIM    IM
  RogerNall. Yahoo IM

  Sent from my GoodLink Wireless Handheld (www.good.com)

   -----Original Message-----
  From:   Sanford, Claire [mailto:[EMAIL PROTECTED]
  Sent:   Sunday, March 11, 2007 10:29 AM Pacific Standard Time
  To:     [email protected]
  Subject:        Re: DST Test Results on March 11th 8:00 AM

  Ok, so I did NOTHING.  I made no changes, added no patches (I am sure
  this will bite me some time down the road) and everything worked as it
  was supposed to work.



  The time changed on the server, the time changed in Remedy, the time was
  correct on my tickets and the escalations worked as they should have.



  The end result...  I lose an hour of sleep in the morning, the dogs gain
  an hour of daylight for the park after work!



  Claire



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