Doesn't sound like there will be an actual fix until a 7.0.01 Patch 003, or 7.1, whichever comes first. Until then, it would be almost irresponsible to let your users install any 7.x User Tool anywhere, which means implementing a 7.x system _should_ wait until this issue is has finally been corrected. You would be letting them place a time bomb on their machine. Since we had two workstations completely trashed by this bug last July, I can attest to the fact that it is a catastrophic problem.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, March 12, 2007 9:40 AM To: [email protected] Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page What about the uninstaller corrupting Microsoft Word and Office in general? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, March 09, 2007 2:52 PM To: [email protected] Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page In answer to the direct question, there will be a short term fix in Patch 002 of AR System 7.0.01. This is stated in the technical bulletin at http://documents.bmc.com/supportu/documents/82/87/68287/68287.pdf. "In the short term, this issue will be fixed by disabling the Crystal Reports uninstaller in the BMC Remedy Action Request System(r) 7.0.01 Patch 002 BMC Remedy User uninstall script." -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, March 09, 2007 10:11 AM To: [email protected] Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page So by "Fixed" does that mean there is a patch for the 7.0.1 User Tool that will correct this Uninstall issue? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Friday, March 09, 2007 10:27 AM To: [email protected] Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page Hi, Peter: For that specific case, there is a Technical Bulletin. Also, the same issue corrupts other Office 2003 products. In general to get to the Product Defects page: 1. Log into the Support site. 2. Click the Issue Management link 3. There will be a link to the product defects page 4. I found Defect SW00257321 by a. Typing (can't stand the menu) "AR System" in Product Name field b. Type "7.0.1" for Version (nope version number names are not consistent) c. Type "User Tool" for Problem Area 1 d. Type "Uninstall" for Keyword (obviously type everything without the quotes. 5. You will find the very short summary that states: "User Tool uninstall results in failure to launch Office 2003." 6. The Resolution is "Fixed". Yep that's it. Technical Bulletin lookup (this is where the BMC Support site Shines) 1. Log into the Support Site 2. Click the Product Documentation link. 3. Click BMC Remedy AR System Server under the products list. 4. Under the Version column, click 7.0.01 5. Under Techinal Bulletin it will be the second one listed. The description is: "Per SW00257321, uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft Visual Studio to stop working. This technical bulletin describes a temporary workaround for that issue." Hope this helps you, Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, March 09, 2007 8:10 AM To: [email protected] Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page Where do you find information about Remedy software bugs? Ive been searching around the supportweb and now with its new redesign I cant find it. I tried even listening through BMC Supportweb's online tutorials on the new web site's setup but they didn't seem to help. The bug I am most interested in is the status of the 7.X User Client bug where the Uninstall causes Microsoft Word and Crystal files to become corrupt. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
