I guess we may be the exception then. I've only needed to invoke this once since he was assigned to us again. I was contacted by others within the day.
Robert is was a sales rep under Remedy back before the dark days. For a period of time we had a different one and he was from the BMC side of the house. Dealing with that one was like beating our head on a brick wall. Getting Robert back was a breath of fresh air. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, March 14, 2007 11:49 AM To: [email protected] Subject: Re: Who's in charge of support at BMC? David, That is strange.... I tried that path, (as was suggested by Tech support) on an issue recently. I tried to escalate the issue on "2/27/2007" to my sales rep. (after a month of back and forth on the issue and getting nowhere fast.) I received no response. So I re-emailed my sales rep again on 3/5/2007 and finally got a "I will get answers immediately" email in just over two hours from my second cry for help to my sales rep. Then I have heard nothing after that. "Immediately" appears to mean (at least) "more than a business week". And I am still waiting..... -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 3/14/07, Shellman, David <[EMAIL PROTECTED]> wrote: > ** > > Scott, > > In the past I've escalated through our Sales Rep and they can put me in > contact with the necessary people to get past any issues we were having. > > Dave > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Scott Glass > Sent: Wednesday, March 14, 2007 11:08 AM > To: [email protected] > Subject: Who's in charge of support at BMC? > > > ** > > Does anyone know the email address of the person in charge of support over > at BMC? > > Thanks, > > Scott ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
