Axton, Can you suggest ways for me to set this auto-logout based on either escalation or interval due to my organizations secure-web timeout-disconnect? (This disconnect happens 20 minutes when there is no activity.) I am trying to not only make the floating license time-out issues work, but satisfy my users as well.
I appreciate all of your help - beyond my issues, but helping everyone else too! Nick Hromyak -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, March 16, 2007 4:06 PM To: [email protected] Subject: Re: Freeing licenses It's probably not a problem with it firing before the browser closes; but instead is a problem that the run process and logoutservlet just flat out don't work a lot of the time (6.3-7.0.1): http://arswiki.org/bugs/show_bug.cgi?id=10 Axton Grams On 3/16/07, ARSList <[EMAIL PROTECTED]> wrote: > Thank you for the tips, suggestions and Definition files. > > However... > > I have not been able to get this to work as an AL on Window Close > through the Mid-Tier (Servlet 5.0.13, Java 1.4.2_13) 6.03 Patch 20. > > I am using the Form Remedy Support, > AL > Run Process - PERFORM-ACTION-EXIT-APP > Basically I copied the DEF file you supplied and manually entered the > Buttons and AL with a common form. > Then I moved the AL to the above information duplicating the "Logout" > button from the form in the Remedy Support. I confirmed the Logout > Button AL in the Remedy Support form does the same Run Process - > PERFORM-ACTION-EXIT-APP. > > I think the Mid-Tier / Internet Explorer (IE) does not provide the > feedback in the Mid-Tier before the IE actually closes. > > I am beginning to think I should use the Interval AL. But I am not sure > what the Interval means? Could it (as I hope, but doubt) mean the > interval when there is no activity by the user? > > > Basically, if there is no activity by my user with the interval in 600 > seconds, I want them to get logged out... right? > (The trick) > If there is activity (how do I monitor this) can I stop this interval? > > Perhaps I should use (the one I don't know anything about) are > escalations? > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Axton > Sent: Tuesday, March 13, 2007 7:31 PM > To: [email protected] > Subject: Re: Freeing licenses > > Not if you explicitly end the session, it is supposed to be released > immediately. Think of closing your user tool, that releases a > floating license; why should the same not apply to the mid-tier. The > logout servlet is supposed to do the same, but it doesn't some of the > time. > > In all honesty, closing the browser should release the token, the same > as the user tool does. It should just be built into the mid-tier. A > lost session (i.e., logout or close browser) should release the > license immediately (no exceptions), to stay true to the nature of the > licenses as they are managed when using the user tool. In all > honesty, I think that until the mid-tier behaves in that way, it is > defective. > > Axton Grams > > On 3/13/07, Rocky Rockwell <[EMAIL PROTECTED]> wrote: > > The last I heard license assigned to a user will stay with the user > for > > a minimum of 1 hour (configured in the admin tool). This is the least > > about of time you can set. > > > > *Rocky* > > > > Rocky Rockwell > > eMA Team - Remedy Developer > > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > Ph#1: 214-567-8874 > > Ph#2: 325-884-1263 > > > > > > > > Wheeler, Dylan wrote: > > > ** > > > > > > Hi List, > > > So I'm running into a problem with my licenses. We don't quite have > > > enough so I've been playing around trying to get the licenses freed > up > > > when I can. I'm finding that the licenses on my server are sticking > no > > > matter what though and I'm not sure what's keeping them there. > > > > > > If I open IE and login then click the logout button on the Home Page > > > it should release the license right? The license is still showing as > > > taken 15 minutes later in my admin tool. > > > > > > I created an AL and put in the PERFORM-ACTION-EXIT-APP command, > > > execute on window close and left the run if open, permissions are > set > > > to public. Closing the Home Page in the user tool will close out the > > > application, but the license is still active. Closing the window on > > > the mid tier will leave the license active. > > > > > > Anyone run into this or have a clue what could be causing it? > > > ARS/Mid Tier 6.3 Patch 21 > > > IIS on Windows 2003 > > > > > > *-------------* > > > > > > *Dylan Wheeler* > > > *Production Control Analyst Principal* > > > *IT Operations* > > > *Downey Savings & Loan Association, F.A. * > > > *Email: [EMAIL PROTECTED] > > > <mailto:[EMAIL PROTECTED]> > > > > > > This message and any attachments are for the intended recipient(s) > > > only and may contain privileged, confidential and/or proprietary > > > information about Downey Savings or its customers, which Downey > > > Savings does not intend to disclose to the public. If you received > > > this message by mistake, please notify the sender by reply e-mail > and > > > delete the message and attachments. > > > > > > > > > > > > This message and any attachments are for the intended recipient(s) > > > only and may contain privileged, confidential and/or proprietary > > > information about Downey Savings or its customers, which Downey > > > Savings does not intend to disclose to the public. If you received > > > this message by mistake, please notify the sender by reply e-mail > and > > > delete the message and attachments. > > > > > > __20060125_______________________This posting was submitted with > HTML > > > in it___ > > > > > ________________________________________________________________________ > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
