Hello everyone:
I'm wrestling with how best to push the 6.3 User tool across my enterprise. We have literally hundreds of users, so we're thinking of doing an automated push via SMS to replace the existing 5.1.2 client with the 6.3 client. I have the whitepaper that describes setting up a silent install of the client, which looks good, but what concerns me is it looks like on Windows it wants to create the home directory to the following location: C:\Documents and Settings\rho\Application Data\<user_ID>\AR System\Home Where <user_ID> is the user currently logged on. That's fine and good for machines with single users, but I'm concerned about machines with many users. For example, we have several Help Desks where the analysts do not have designated machines-they rotate from machine to machine. Moreover, in the 24 hour shops, the day crew guy logs off and the mid crew guy takes his place and logs on to the same shared workstation. This installer looks like it wants to create the Home directory in one user's folder space, which might be fine for the person who installs the client, but what about the guy who comes after him and tries to use Remedy? Won't it try to use the Home directory in the first guy's folder structure? Thanks, Norm _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
