UNCLASSIFIED You are correct, the default settings of the installation of the 6.3 WUT point the home folder under the profile directory of the installer. Change the location - whatever path is chosen, every Remedy user must have write access.
In our environment, the install is to C:\Program Files\AR System\User\HOME; write permisisons to this path are given to "All" users Sandra Hennigan OSD Remedy Administrator Office # 703-602-0980 x174 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: Thursday, March 22, 2007 2:36 PM To: [email protected] Subject: 6.3 User Tool on Shared Machines ** Hello everyone: I'm wrestling with how best to push the 6.3 User tool across my enterprise. We have literally hundreds of users, so we're thinking of doing an automated push via SMS to replace the existing 5.1.2 client with the 6.3 client. I have the whitepaper that describes setting up a silent install of the client, which looks good, but what concerns me is it looks like on Windows it wants to create the home directory to the following location: C:\Documents and Settings\rho\Application Data\<user_ID>\AR System\Home Where <user_ID> is the user currently logged on. That's fine and good for machines with single users, but I'm concerned about machines with many users. For example, we have several Help Desks where the analysts do not have designated machines-they rotate from machine to machine. Moreover, in the 24 hour shops, the day crew guy logs off and the mid crew guy takes his place and logs on to the same shared workstation. This installer looks like it wants to create the Home directory in one user's folder space, which might be fine for the person who installs the client, but what about the guy who comes after him and tries to use Remedy? Won't it try to use the Home directory in the first guy's folder structure? Thanks, Norm __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
