This was released as the Incident Management Task Template Add-On in January 2007 (files are mostly dated Dec 2006), and it adds the capabilities seen in Change Management to Incident Management (not Problem Management). Unfortunately the current distribution "breaks" task template editing in Change Management with a few poorly implemented menus, and while there is a work-around, this has not been fixed yet.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Christian Rom Sent: Tuesday, April 03, 2007 1:53 PM To: [email protected] Subject: Incident Management 7.x Tasking system ** Has anyone heard any updates on the supposedly coming updated tasking system for IM/PM ? It is my understanding that it will be more like the tasking in CM with improved task groups, templates and enforcement of order, etc. Will this be in ITSM/IM 7.1 or one of the 7.0.x releases ? I thought it would be out by the end of Q1/2007. Rgds, Christian H. Rom Schlumberger - Service Desk Engineering __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
