In order...
 
ARS 7.0.01 Patch 001
Admin and User  7.0.01 Patch 001 (do not install Crystal Reports part of
User or you cannot uninstall it)
Email engine  7.0.01 Patch 001
Mid-Tier  7.0.01 Patch 001
Flashboards  7.0.01
BMC Atrium CMDB 2.0.1 Patch 002 (there is now a Patch 003, supposedly)
Approval 7.0.01
Assignment 7.0.01
Incident Management 7.0.02
Problem Management 7.0.02
Change Management 7.0.02
Asset Management (we do not have)
SLM 7.0.02 (without collector)
Patch 003 for IM, PM, and CM (do _after_ SLM)
 
After that comes the Incident Management Task Template Add-On, RKM
7.1.01 (working on it now - was running RKM 7.1) and EIE with SQL Server
Plugin (working on next). Then I have to reinstall SLM with the
collector now that there is (supposedly) a way to use it with
ServletExec AS instead of JBoss.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, April 05, 2007 3:11 PM
To: [email protected]
Subject: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...


** 
Wanted to know what is the latest patch levels you are running at if you
are on Windows 2003 and using MS SQL 2005... and have:
ARS 7.0.1
Email engine
Mid-Tier 7.0.2
BMC Atrium CMDB 2.0.1
Incident Management
Problem Management
Approval Server
Change Management
Asset Management
SLM
 
Wanted to know the latest patch level that you are running with out any
problems if you have the above on:
Windows 2003
MS SQL 2005
 
Also, if I remember right, the order of installation must be as stated
above.. Correct me if I am wrong..
 
Is it necessary to install the Assignment Engine to have the newer
versions of the above applications running? If so at what stage??
 
Joe

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