Hi Joe/Chris, One slight amendment to the below - during recent ITSM7 Install & Config training it was recommended that the first ITSM7 application to be installed (if full ITSM is being installed) should be Asset Management. No technical reason, except that it will speed the time of the total installation up - after the CMDB is installed, IM, PM, or CM will install the AST forms across the CMDB. However when AM is installed & if it finds existing AST forms it has to modify them. Alternatively if AM is installed first it creates the AST forms and when subsequent apps are installed they do not modify them. AM also installs one or two additional CMDB classes. HTH, Gareth
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, 6 April 2007 6:28 AM To: ARSList Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps... ** In order... ARS 7.0.01 Patch 001 Admin and User 7.0.01 Patch 001 (do not install Crystal Reports part of User or you cannot uninstall it) Email engine 7.0.01 Patch 001 Mid-Tier 7.0.01 Patch 001 Flashboards 7.0.01 BMC Atrium CMDB 2.0.1 Patch 002 (there is now a Patch 003, supposedly) Approval 7.0.01 Assignment 7.0.01 Incident Management 7.0.02 Problem Management 7.0.02 Change Management 7.0.02 Asset Management (we do not have) SLM 7.0.02 (without collector) Patch 003 for IM, PM, and CM (do _after_ SLM) After that comes the Incident Management Task Template Add-On, RKM 7.1.01 (working on it now - was running RKM 7.1) and EIE with SQL Server Plugin (working on next). Then I have to reinstall SLM with the collector now that there is (supposedly) a way to use it with ServletExec AS instead of JBoss. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, April 05, 2007 3:11 PM To: [email protected] Subject: ARS 7.0.1, CMDB 2.0.1 and version 7 apps... ** Wanted to know what is the latest patch levels you are running at if you are on Windows 2003 and using MS SQL 2005... and have: ARS 7.0.1 Email engine Mid-Tier 7.0.2 BMC Atrium CMDB 2.0.1 Incident Management Problem Management Approval Server Change Management Asset Management SLM Wanted to know the latest patch level that you are running with out any problems if you have the above on: Windows 2003 MS SQL 2005 Also, if I remember right, the order of installation must be as stated above.. Correct me if I am wrong.. Is it necessary to install the Assignment Engine to have the newer versions of the above applications running? If so at what stage?? Joe ________________________________ The fish are biting. Get more visitors <http://us.rd.yahoo.com/evt=49679/*http://searchmarketing.yahoo.com/arp/ sponsoredsearch_v2.php?o=US2140&cmp=Yahoo&ctv=Q107Tagline&s=Y&s2=EM&b=50 > on your site using Yahoo! Search Marketing. <http://us.rd.yahoo.com/evt=49679/*http://searchmarketing.yahoo.com/arp/ sponsoredsearch_v2.php?o=US2140&cmp=Yahoo&ctv=Q107Tagline&s=Y&s2=EM&b=50 > __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
