I've been using the HTML files as the validator of a successful installation - I think that was on the recommendation from a previous post. One issue I've been battling with recently is for Windows installs - after downloading 7.0.2, depending on where & what you unzip the package with, it does weird things to files with the percentage in the filename - it changes the file name from % to %0025, meaning the install of these files would fail as the installer can't find the filename it is expecting. The HTML files showed this well - if only I'd read them after the first full ITSM installation!!! hehehe BTW I finally fixed the issue by copying the zip file to the server & unzipping there - other methods seem to corrupt the file names. My last resort was to burn to CD/DVD & run from there.
________________________________ From: Action Request System discussion list(ARSList) on behalf of Joe D'Souza Sent: Tue 10/04/07 11:42 To: ARSList Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps... That is something I'd be interested to know as well.. So far I know that the Share Properties form and the html log file is a good measure to see if the install is successful. Also if the log file is useful to browse through to see if there were any points of failures.. But it would be good if there were some standard tests to check the integrity of the installations as you go through that process. Beats finding out something was wrong much later... I spoke to Remedy support this evening to discuss that but could not get any of their CMDB application experts but hopefully will get one tomorrow.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: Monday, April 09, 2007 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps... That seems to make sense. Are there some non-standard validation techniques necessary, or do the defined ones (i.e. log files, etc.) seem to be adequate? Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Monday, April 09, 2007 1:50 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps... I heard that doing the asset install first works something like a validator of your cmdb install. i.e. if the asset extensions to the cmdb fail, you know your cmdb is messed up. If you get all the way through IM CM PM SLM and then your CMDB extensions fail... -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Rick Cook <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 04/09/2007 01:15 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps... ** Gareth, is the inverse true that if Asset is installed first, that forms for other apps it creates would have to be modified by their parent applications when it is their turn to be installed? I'm trying to figure out if we're robbing Peter to pay Paul, and where the biggest net win is. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, April 09, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps... ** Hello Gareth, That certainly sounds like a good reason to install Asset immediatly after CMDB install.. Thank you for your inputs.. Cheers Joe D'Souza Remedy Developer / Consultant, Windward Consulting Group, Virginia. ----- Original Message ---- From: Gareth Oliver <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, April 6, 2007 6:21:29 AM Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps... ** Hi Joe/Chris, One slight amendment to the below - during recent ITSM7 Install & Config training it was recommended that the first ITSM7 application to be installed (if full ITSM is being installed) should be Asset Management. No technical reason, except that it will speed the time of the total installation up - after the CMDB is installed, IM, PM, or CM will install the AST forms across the CMDB. However when AM is installed & if it finds existing AST forms it has to modify them. Alternatively if AM is installed first it creates the AST forms and when subsequent apps are installed they do not modify them. AM also installs one or two additional CMDB classes. HTH, Gareth From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, 6 April 2007 6:28 AM To: ARSList Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps... ** In order... ARS 7.0.01 Patch 001 Admin and User 7.0.01 Patch 001 (do not install Crystal Reports part of User or you cannot uninstall it) Email engine 7.0.01 Patch 001 Mid-Tier 7.0.01 Patch 001 Flashboards 7.0.01 BMC Atrium CMDB 2.0.1 Patch 002 (there is now a Patch 003, supposedly) Approval 7.0.01 Assignment 7.0.01 Incident Management 7.0.02 Problem Management 7.0.02 Change Management 7.0.02 Asset Management (we do not have) SLM 7.0.02 (without collector) Patch 003 for IM, PM, and CM (do _after_ SLM) After that comes the Incident Management Task Template Add-On, RKM 7.1.01 (working on it now - was running RKM 7.1) and EIE with SQL Server Plugin (working on next). Then I have to reinstall SLM with the collector now that there is (supposedly) a way to use it with ServletExec AS instead of JBoss. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, April 05, 2007 3:11 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0.1, CMDB 2.0.1 and version 7 apps... ** Wanted to know what is the latest patch levels you are running at if you are on Windows 2003 and using MS SQL 2005... and have: ARS 7.0.1 Email engine Mid-Tier 7.0.2 BMC Atrium CMDB 2.0.1 Incident Management Problem Management Approval Server Change Management Asset Management SLM Wanted to know the latest patch level that you are running with out any problems if you have the above on: Windows 2003 MS SQL 2005 Also, if I remember right, the order of installation must be as stated above.. Correct me if I am wrong.. Is it necessary to install the Assignment Engine to have the newer versions of the above applications running? If so at what stage?? Joe Never miss an email again! Yahoo! Toolbar alerts you the instant new Mail arrives. Check it out. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.446 / Virus Database: 268.18.26/752 - Release Date: 4/8/2007 8:34 PM -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.446 / Virus Database: 269.0.0/754 - Release Date: 4/9/2007 10:59 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
