I was the original submitter of the issue that became bug SW00257321. In our testing we only had problems when Office was not completely installed. After a normal install of Office 2003, only a portion of each office application is actually installed. The installation completes when the application is used for the first time. We were able to uninstall the user tool without problems as long as we made sure each Office application was ran at least once and installed completely.
Please make sure you try this on a test box first since our environment may not match yours and you may not receive the same results. Eric Alfonso, Contractor, 95 CG/SCCSS Remedy Support Team [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Stephen Sent: Wednesday, April 11, 2007 11:18 AM To: [email protected] Subject: Re: ARS 7.0.01 Patch 002 Did you have to uninstall 7.0.01 Patch 001 first? Or was it installed on top of patch 1? The documentation is not really clear... I am reading the 'Patch002_UserTool_TechBulletin(ReadMe).pdf' file and it states: "BMC Software is alerting users of BMC Remedy User version 7.0.01 to the availability of a patch that provides fixes for various known issues. If you have any questions about the problem or the patch, contact BMC Software Customer Support at 800 537 1813 (United States or Canada) or call your local support center." Does this mean that prior to installing patch 2 you have to contact your support company to get the patch for patch 1? If so, then I wonder why it wasn't simply included in the patch 2 folder on BMC's ftp site. Further in the pdf, it states: "Use the normal installation procedure for BMC Remedy User as described in the BMC Remedy Action Request System 7.0 Installing guide." However, from page 123 of that Installing guide: "Before you perform an overwrite installation of BMC Remedy User, uninstall the existing version." If you follow these steps - uninstalling the User Tool first - you will trash your computer (bug SW00257321) and "the only way to recover is to reload the operating system." If I recall correctly, David Easter previously recommended to install the User Tool patch 2 version on top of the patch 1 version (without uninstalling patch 1 first) to avoid the problem. Yet, the readme doc does not state this. Does anyone know the correct installation procedure to install User Tool 7.0.01 patch 2 on a computer that already has User Tool patch 1 (with CR redistributable files, Office 2003, and Visual Studio installed)? Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Tuesday, April 10, 2007 8:48 PM To: [email protected] Subject: ARS 7.0.01 Patch 002 I have just finished updating my servers with the various Patch 002 components that appeared on the download site when I looked today; other than the usual efforts of the ARSMail installer to put its components everywhere except where you want them (ignoring the installation that you are upgrading), there weren't any significant issues with installation. Can't speak to function/performance yet. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.446 / Virus Database: 269.2.0/756 - Release Date: 4/10/2007 10:44 PM ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
