List, We are seeing the same issue as Girish. I do not believe this problem is related to the Preference Server- we were on 4.5 until last September, and we had been having this issue for at least 1 year prior to that. After upgrading, we still see the issue. We just started using the Preference Server, but this has not affected the frequency of the issue. What we did notice was that our users that are on XP have never seen this issue at all. Our users on WIN2K have this problem frequently (as many as 3 times in an hour). We aren't sure the OS is the key though, as our XP Users don't use Remedy as much. As well, we've noticed that this occurs 95% of the time when an Active Link's "Set Fields" action is run (maybe there is something in the AL and this is only a coincidence). Girish, Do your XP users have this problem as well? Is it occurring when specific actions are taken? Shawn Stonequist EMNS, Inc.
_____ From: Dan Caissie [mailto:[EMAIL PROTECTED] Sent: Monday, April 09, 2007 6:25 AM Subject: Re: User tool abruptly closes the session. ** Would this group click on Tool and then logon and change the Preference server? This is where I have seen this problem, if I do that I can expect the user tool to crash as soon as I would go to save any thing. I think this could be a bug of some sort. Dan Caissie _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thimmanna, Girish Sent: Monday, April 09, 2007 3:31 AM To: arslist@ARSLIST.ORG Subject: Re: User tool abruptly closes the session. Hi, We are getting an error message : AR System User application has encountered a problem and needs to be closed. We are sorry for the inconvenience. This error will close the session and we have to start a new session. The OS on the desktop is :WIN XP/WIN 2K. This is not happening to all users.Its only struck our FLS team. The instances are not same.This could happen during any stage of logging a incident/a click on any menu. There is no problem in logging.Its only after that. Regards, Girish _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Thursday, April 05, 2007 6:49 PM To: arslist@ARSLIST.ORG Subject: Re: User tool abruptly closes the session. ** Are you getting an error message or anything in the event log on the local system? Is this happing on a windows system? Did you try to run the user tool on the AR server to see if there are issues? Could it be a network issue? Workflow that's running that's closing all windows. Logging? Dan _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thimmanna, Girish Sent: Thursday, April 05, 2007 11:34 AM To: arslist@ARSLIST.ORG Subject: FW: User tool abruptly closes the session. Hi All, Please, Can anyone throw some light on this. Thanks in advance. Regards, Girish. ______________________________________________ From: Thimmanna, Girish Sent: Monday, April 02, 2007 10:59 AM To: arslist@ARSLIST.ORG Subject: User tool abruptly closes the session. Hi All, We have recently started facing this problem with the User tool. It seems like the whole of our FLS is caught with the same problem were the User tool session ends abruptly. The Error says: The AR System User Application has encountered a problem and needs to be closed. We have tried to use an latest patch update User installation. But doesn't solve the problem. The User tool version presently used is 5.1.2 patch 1303. Any help is much appreciated. Thanks in advance. Regards, Girish. S .T Remedy Application Management Services This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
