Hello all:
I'm still working on my issue regarding the assignee group field.
I think I've worked out a system where I can create computed groups on
the fly as tickets are submitted for various combinations of the
regular groups (which are synced from the external database).
I'd like to spawn these computed groups with a filter that executes on
a ticket submission or modify.
However, I believe one would need Admin privileges to submit new group
fields, and I'm fairly certain that filters that fire on submit or
modify operations execute with the permissions of the user who
triggered them. Obviously all of my users can't be Admins.
Is there a way to specify a filter to always run as admin?
my other option seems to be setting up flags in the tickets so that
they're picked up by escalations which would do the dirty work as the
admin user.
so ... is there something like that?
am I completely wrong about filters firing with user permissions?
if I'm right about that, is there a way to escalate privs for just one
filter ?
thanks,
-Andrew
Andrew N. Hicox
Hicox Information Systems LLC
Manassas, VA USA
http://hicox.com
[EMAIL PROTECTED]
703-367-9085
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