Andrew, Yes there is a way to have a Filter operate with administrator privileges. All you have to do is make sure the 'Enable' box is checked. (All Filters operate with administrator privileges.)
Ref: BasicGuide-630.pdf "Workflow objects" page 467 " Filters execute on the AR System server and run with administrator permissions. " -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 4/20/07, Andrew Hicox <[EMAIL PROTECTED]> wrote:
Hello all: I'm still working on my issue regarding the assignee group field. I think I've worked out a system where I can create computed groups on the fly as tickets are submitted for various combinations of the regular groups (which are synced from the external database). I'd like to spawn these computed groups with a filter that executes on a ticket submission or modify. However, I believe one would need Admin privileges to submit new group fields, and I'm fairly certain that filters that fire on submit or modify operations execute with the permissions of the user who triggered them. Obviously all of my users can't be Admins. Is there a way to specify a filter to always run as admin? my other option seems to be setting up flags in the tickets so that they're picked up by escalations which would do the dirty work as the admin user. so ... is there something like that? am I completely wrong about filters firing with user permissions? if I'm right about that, is there a way to escalate privs for just one filter ? thanks, -Andrew Andrew N. Hicox Hicox Information Systems LLC Manassas, VA USA http://hicox.com [EMAIL PROTECTED] 703-367-9085
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