Add a hidden temp field to the dialog box. On window open, map the existing problem description from the parent form into that temp field. On window close, map that temp field + new problem description back to the problem description on the parent form.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SrA HQ 754 ELSG/DOO Sent: Monday, April 23, 2007 1:20 PM To: [email protected] Subject: Appending values AR System 5.1.2 SQL 2K Currently, on our incident form, Analysts have the ability to search for common solutions for routine calls. When they click the 'Search Solution Sets' button, an open window action occurs that opens a dialog with all solution sets matching the criteria they entered. In the open window action > field mappings > mode: on close, we map the necessary fields, and then do a commit changes action when they select 'Use Solution Set.' Unfortunately, whatever text is in the solution set (for example, the 'problem description' field) replaces what was previously in that field on the incident form. My functional would like me to append the value in the solution set, to whatever was in that field on the parent form. The logic seems to be escaping me. Any assist would be appreciated. Michael A. McManus, SrA, USAF Remedy Developer HQ 754 ELSG/DOOH DSN: 596-6478/Comm: 334-416-6478 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
