Thanks for the quick response. I found a way to do it. Not sure if it's "pretty" but it works. I didn't think to just map the fields from the incident form over to the dialog so the dialog could reference them in the "on close" map.
Working as intended though. Michael A. McManus, SrA, USAF Remedy Developer HQ 754 ELSG/DOOH DSN: 596-6478/Comm: 334-416-6478 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, April 23, 2007 1:56 PM To: [email protected] Subject: Re: Appending values Michael, Use temp fields in the "on close" map. Then add an extra Set Field action (after the open dialog action) that will do the appending. (And you can choose to clean up the temp fields too in another Set Field action.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 4/23/07, McManus Michael A SrA HQ 754 ELSG/DOO <[EMAIL PROTECTED]> wrote: > ** > > > > AR System 5.1.2 > > SQL 2K > > > > Currently, on our incident form, Analysts have the ability to search for > common solutions for routine calls. When they click the 'Search Solution > Sets' button, an open window action occurs that opens a dialog with all > solution sets matching the criteria they entered. In the open window action > > field mappings > mode: on close, we map the necessary fields, and then do > a commit changes action when they select 'Use Solution Set.' Unfortunately, > whatever text is in the solution set (for example, the 'problem description' > field) replaces what was previously in that field on the incident form. My > functional would like me to append the value in the solution set, to > whatever was in that field on the parent form. > > > > The logic seems to be escaping me. Any assist would be appreciated. > > > > Michael A. McManus, SrA, USAF > > Remedy Developer > > HQ 754 ELSG/DOOH > > DSN: 596-6478/Comm: 334-416-6478 > > > > > > __20060125_______________________This posting was > submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
