Here's what is working for us. We have the following entered as the default value in a character field named URL: http://<fully qualified server name>/mid-tier/servlet/ViewFormServlet?form=HPD%3AHelpDesk&server=$SERVE R$&vui=Support&eid <http://<fully qualified server name>/mid-tier/servlet/ViewFormServlet?form=HPD%3AHelpDesk&server=$SERVE R$&vui=Support&eid> = Then there is workflow to add the case ID to the end of that string in the URL field when a ticket is created. Jenni Wacholz Remedy Administration Coventry Health Care Inc 480-445-2517
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Moore Sent: Tuesday, April 24, 2007 11:32 AM To: [email protected] Subject: URL format question ** Hi everyone- Our customers would like to get a link in an email when they open a ticket so they can simply click on it to open it on the mid tier. Due to security concerns, my company won't let me auto log them in by placing the user name and password in the URL, but as long as they click the link, get directed to the login page, then end up where they wanted to go everything is fine. I'm trying to create the URL to open the form SPRT:W_Issue by using the qualification of the ticket number matching the field 'Issue Instance ID'. In the example 'Issue Instance ID' = ISS00001800, what have I done incorrectly in the URL? http://<server>/arsys/servlet/ViewFormServlet?form=SPRT%3AW_Issue&server =<server>&qual=%27Issue%20Instance%20ID%27%3D%22ISS00001800%22 Version 6.3, Unix server Thanks, Chris Moore __20060125_______________________This posting was submitted with HTML in it___ Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the Health Insurance Portability and Accountability Act (HIPAA). The message is intended for the sole use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalties. If you received this transmission in error, please contact the sender immediately by replying to this email and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
