Make sure you understand how the events are generated. def imports (new fields on existing forms, updates to existing objects, new objects, new form views, etc), renames of objects, etc all have different layouts. Also, there were some major issues with the reliability of this with 6.0.1 (e.g., import could update a number of objects, but the server events would not record which objects were updated) last time I looked (~ 2 years ago); I do not know if these issues still exist in the latest releases, but I am curious.
Axton Grams On 4/24/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:
From the 6.3 api header file (with notes) /* Server Event Types */ AR_SVR_EVENT_CHG_SCHEMA 1 <- Form Def Change AR_SVR_EVENT_CHG_FIELD 2 <- Field Def Change AR_SVR_EVENT_CHG_CHARMENU 3 <- Character Menu Change AR_SVR_EVENT_CHG_FILTER 4 <- Filter Change AR_SVR_EVENT_CHG_IMPORT 5 AR_SVR_EVENT_CHG_ACTLINK 6 <- Active Link Change AR_SVR_EVENT_CHG_ESCAL 7 <- Escalation Change AR_SVR_EVENT_CHG_VUI 8 <- View Change AR_SVR_EVENT_CHG_CONTAINER 9 <- Container Change AR_SVR_EVENT_CHG_USERS 10 <- User Data Change AR_SVR_EVENT_CHG_GROUPS 11 <- Group Data Change AR_SVR_EVENT_CHG_SVR_SETTINGS 12 <- Server Settings Change AR_SVR_EVENT_CHG_ALERT_USERS 13 <- User logged into Alert tool AR_SVR_EVENT_ARCHIVE_DONE 14 <- Archive Completed AR_SVR_EVENT_SERVGROUP_ACTION 15 <- Server Group Action Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Tuesday, April 24, 2007 5:22 PM To: [email protected] Subject: Re: Looking for tuning tricks This is a great feature! But how do you make sense of the pile of "codes" generated? Michael Durrant [EMAIL PROTECTED] Share what you know. Learn what you don't. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Tuesday, April 24, 2007 12:49 PM To: [email protected] Subject: Re: Looking for tuning tricks Hi John, You can use the Server Info --> Server Events tab to catch changes being made to the system. When activated they will write records to the Server Events form. Create a filter if you want certain events to alert or email you. Otherwise, you can open the Server Events form and parse the entries for whatever you're looking for. -Eli -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Tuesday, April 24, 2007 10:21 AM To: [email protected] Subject: Looking for tuning tricks Hello Listers, ARS 6.3 MS SQL 2000 Windows 2000 Does anyone out there have notes from Lenny Warner for a tuning trick that helps capture changes that you make to AR System objects. I had taken the PT&T class and tried it out on my dev server but my notes are missing and I've rebuilt that system a few times. It had something to do with adding a field or two to the Server Events form. Any insight is greatly appreciated. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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