Hi listers,
I am trying to submit a problem in PM (7.0.1) however you need to assign
the problem to someone before you can submit. There are 2 sets of
assignment fields (Problem Manager Assignment and Problem Assignment).
The Problem Manager Assignment fields are required however, three of the
fields (Support Company, Support Organization and Assigned Group) are
read-only.
Firstly, why are there 2 sets of assignment fields? (multiple problem
teams with different managers?)
Secondly, how do I assign a problem when these required fields are
read-only? (are they supposed to be read/write)
I also gave the user I was testing with "God" permissions, so that isn't
the issue. When I checked in the Admin tool, the fields were actually
read-only. Could this be the culprit? Should I change these to read/write?
Thanks,
Derek
--
Derek Fernandes
Programmer Analyst
U of C Information Technologies
ES 1010, University of Calgary
Calgary, Alberta T2N 1N4
403.210.9879
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