Has anyone found a recommended way to do this ? Do the changes propagate down to existing records ? Ex: You already have dozens or hundreds of support groups in four support organizations, but now the company does a reorg and there are five support organizations (four existing plus a new one, to make it easier). What if you wanted to move some of the existing Support Group from one Support Organization to another ? All the relevant fields in the 'Support Group' form are greyed out and I cannot change the Support Organization. I figured I could export the groups and import them back in with the new Support Organization but that will probably not propagate down to the group members and/or any open tickets. It seems like you can't even create a new Support Organization without creating at least one support group. Rgds, Christian H. Rom Schlumberger - Service Desk Engineering
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