We did as an example: Tier 1 Add Tier 2 Software Tier 3 a list of software support i.e. MS Word, MS Excel, MS Project. The Product Categorizations are the same concept as previous Versions such as: Tier 1 Hardware Tier 3 Computer Ties 3 Laptop, Desktop Since Model and Manufacturer are also there you can expand the selection that will provide more precise reporting. Roger
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