Hi Les I had this issue with the 6.3 client tool and it was down to a windows mobile device being connected and grabbing its own IP address and this confusing ARS it was fixed in a patch and now the only message like that I get are genuine ones, might be worth checking if they have a something like a phone connected that runs windows mobile, bit of a long shot as it should have remained fixed in the 7 clients but worth checking out.
Cheers Robert -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: 01 May 2007 15:44 To: [email protected] Subject: User Connected From Another Machine Hey Folks, Users here are getting the following message on a regular basis: "This user is currently connected from another machine. Would you like to attempt to override the existing connection?" Now, the users are not connected from any other machines. Further, this message normally pops up as they are performing a search. The error log is filling with these messages. I have been talking to Remedy Support about this but that hasn't been any help. Their latest response was to install the patch for the user client (but they haven't told me if it actually addresses my issue) Their response prior to that one was: "After some research on VPN, the problem seems to be related to the VPN configuration, which allow users to override the server routing addresses to access the same server with different IP. A possible solution is route your connection to the ARS server over the network and reroute VPN connections to the server. Your Network administrator would help you with that configuration." I talked to my network admin and was told that VPN should not be a problem because IP addresses do not change often enough or at all. Has anyone had any issues with this? Does anyone have any ideas? ARS server 7.0.01 Client 7.0.01 AIX 5.2 Oracle 9.2.0.5.0 Thanks Les Ganton ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.6.2/784 - Release Date: 01/05/2007 14:57 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.6.2/784 - Release Date: 01/05/2007 14:57 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
