Joe,
We did use the installer, but a co-worker
downloaded it a few weeks back for our development install - which went
fine. This is a new install, we attempted to install, it failed, then
we did an overwrite. Shouldn't that have worked?
Sue
From: Joe D'Souza [mailto:[EMAIL PROTECTED]
Sent: Tuesday, May 01, 2007 2:45 PM
To: [email protected]
Cc: Barber, Sue
Subject: RE: Installation of ARS 6.3 patch 20
Sue,
It appears you have used the file replace
method to install this patch.. There is a known issue with ARS 6.3
upgrade to patch 20.. The file replacement method of installing the
patch fails with exactly the same error that you pointed out..
Instead download the installer and upgrade the
ARS Server using the installer to install that patch.. It will work..
Hope this helps..
Cheers
Joe
-----Original Message-----
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Barber, Sue
Sent: Tuesday, May 01, 2007 11:04 AM
To: [email protected]
Subject: Installation of ARS 6.3 patch 20
* Hello all,
We installed ARS 6.3, patch 20 on a new
db instance of Oracle 10g and are getting the following errors - cant'
seem to pinpoint where the issue is.
This system is a Solaris system -
Oracle 10g with 9 libraries, we have two instances of Remedy (one for
development and one for test on this box). We installed the
development with no problems, started out test environment install
yesterday and it appears to be grabbing pieces of both instances, as
well as missing libraries. Any help would be greatly appreciated.
Sue
# ps -ef | grep ars
root 3806 1 0 16:28:23 pts/7
0:00 /apps/arsint/arora/bin/armonitor -s corpdev2 -c
/etc/arsystem/corpdev2/armonito
ars 1718 28298 0 12:36:23 pts/13
0:00 -ksh
root 3813 3806 0 16:28:23 pts/7
0:00 /apps/ars/arora/bin/arplugin -s corpdev2 -i /apps/ars/arora
root 5388 5377 0 16:35:12 pts/6
0:00 grep ars
root 3812 3806 0 16:28:23 pts/7
0:00 /apps/ars/arora/bin/arsvcdsp -s corpdev2 -d /apps/ars/arora
[EMAIL PROTECTED] # cd
/apps/arsint/arora/bin
[EMAIL PROTECTED] # ./arsystem stop
Action Request System shutdown in
progress.
Action Request System shutdown
process complete.
[EMAIL PROTECTED] # [EMAIL PROTECTED] #
./arsystem start
Action Request System initializing.
Starting AR System Server
(ARNOTE 0)
AR Monitor version 6.03.00 patch 020
started.
(ARNOTE 0)
AR Monitor started.
ld.so.1: arserverd: fatal:
libxerces-c1_7_0.so: open failed: No such file or directory
(ARNOTE 0)
Unable to receive indication that
server is up.
(ARNOTE 0)
Server (pid:5613) died with 9.
ld.so.1: arserverd: fatal:
libxerces-c1_7_0.so: open failed: No such file or directory
(ARNOTE 0)
Unable to receive indication that
server is up.
(ARNOTE 0)
Server (pid:5614) died with 9.
ld.so.1: arserverd: fatal:
libxerces-c1_7_0.so: open failed: No such file or directory
(ARNOTE 0)
Unable to receive indication that
server is up.
(ARNOTE 0)
Server (pid:5615) died with 9.
ld.so.1: arserverd: fatal:
libxerces-c1_7_0.so: open failed: No such file or directory
(ARNOTE 0)
Unable to receive indication that
server is up.
(ARNOTE 0)
Tried 4 restarts in 30 seconds. I give
up at Mon Apr 30 16:35:41 2007
Action Request System AR System
Application Command Dispatcher Version 6.03.00
Remedy, a BMC Software company.
Copyright (c) 1998 - 2005 BMC Software,
Inc.
All rights reserved.
Action Request System(R) Plug-In
Server Version 6.03.00
Remedy, a BMC Software company.
Copyright (c) 2001 - 2005 BMC Software,
Inc.
All rights reserved.
390695 : An error has occurred while
loading a plug-in. (ARERR 8756)
ld.so.1: arplugin: fatal: libjvm.so:
open failed: No such file or directory
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