Has anyone seen or heard anything further on the patch 004 developed for Change Management 7.x and the Service Desk 7.x applications? The technical bulletins went out last Wednesday, and are available on SupportWeb under documentation, but the patches themselves have yet to appear in the "Patch Downloads for BMC Remedy Products" interface. Rooting around in the ftp paths I found their files dated 4-18-2007, and the readme's indicate that they will be rather involved to install, with the added attraction of destroying the incident management task template add-on (which has a serious flaw, anyway) and I have to assume that they will also wipe out the Remedy Knowledge Management integrations that I have had to add manually to the incident, problem, and service request forms. Seems like these application patches break as much as they fix, in their current incarnations.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
