Are there any errors in the "AR System Email Error Logs" form?
When you say that you are using a valid account is the email service running as that account? (Computer Management > Services and Applications > email engine service (BMC Remedy Email Engine - servername, Remedy Email Engine, AR System Email Engine Server, etc. depending on your version). I usually run the service as the domain account that has access to the mailbox in exchange. If I remember correctly in the past I have had to login to the machine that runs the email engine with that domain account and setup the mail profile. If you are doing this all on the ARS server you may be already using that account and may not be a consideration. In my case I was running the email engine on a different machine as ARS and had to login and setup the profile first. Maybe take a look at KM-000000024345 on supportweb. Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 9:16 AM To: [email protected] Subject: Re: Inbound Email Problem ** OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(Recei verModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.ja va:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: [email protected] Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: [email protected] Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 <http://www.Scholastic.com> http://www.Scholastic.com __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
