Hi, Users are using web to enter tickets and we are not using any centralized preference server. Also, what they want is that the ticket they just submitted stays open.
Thanks Atul > ----- Original Message ----- > From: "Dan Caissie" <[EMAIL PROTECTED]> > To: [email protected] > Subject: Re: Help Desk ticket creation > Date: Mon, 21 May 2007 10:56:58 -0400 > > > In the user tool click on tools>options>Behaviors and change the setting > for On New to Keep Previous Field Values > > Dan Caissie > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra > Sent: Monday, May 21, 2007 10:52 AM > To: [email protected] > Subject: Re: Help Desk ticket creation > > Hi, > > After submitting the ticket, the ticket is closed and a blank ticket > form opens in submit mode. > > Thanks > Atul > > ----- Original Message ----- > > From: "Rick Ponzo" <[EMAIL PROTECTED]> > > To: [email protected] > > Subject: Re: Help Desk ticket creation > > Date: Sun, 20 May 2007 12:15:54 -0700 > > > > > > Hi Atul, > > > > Not sure exactly what you are seeing, but are you saying the ticket > "status" > > is closed on submit, or just that the form closes; and that a new > ticket is > > opened in "create" mode with the same data populated in the form, or > it is > > just a blank form open in submit mode? > > > > Rick Ponzo > > IntegrITS Corporation > > [EMAIL PROTECTED] > > > > > > Atul Vohra wrote: > > > Hi All, > > > > > > This may be a very basic question but am not able to figure this > out. After > > > we submit a new ticket, the submitted ticket closes and a new ticket > (in > > > create form) is opened. > > > > > > I think this is controlled by some data form but not sure. Traced > the > > > workflow but did not see anything related. > > > > > > ARS 6.3 > > > > > > Any help would be appreciated. > > > > > > Thanks > > > Atul > > > > > > > ________________________________________________________________________ > _______ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the > > > Answers Are" > > > > > > > > > > -- Rick Ponzo > > IntegrITS Corporation > > [EMAIL PROTECTED] > > > > > ________________________________________________________________________ > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the > > Answers Are" > > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
