I've heard of many ways to do this, but one I've used in the past worked
fairly well...
I created an Escalation that had a Run-If of 'Create Date' > $DATE$ +
32400 and another Escalation that had a Run-If of 'Create Date' > $DATE$
+ 54000. They were run on a form that had a copy of all of the fields I
wanted to report on. A set fields action of Request ID != $NULL$ worked
with If Multiple Entries Match: Use First Matching Request.
Once a week a report was generated from that form and the records were
set to inactive.
At least that's how I remember it working!
Rick Ponzo
IntegrITS Corporation
[EMAIL PROTECTED]
Matthew Wollman wrote:
**
Is there a way to select random requests from a form? For example, we
want to start doning random checks on the quality of our tickets. So
we want to pick 10 random resolved tickets each week from our
support-groups. I figured I could create a macro or AL to query the
from with a date range, group range, and select 10 random and print
them to my default printer with a specified report. I looked trhogh
DAB and DAA and could not find a function or process to do a Random
selection. Any ideas?
My fallback plan is to search for resolved tickets in a date range and
group range and export the results to excel, use excel RAND function
get the ticket num bers and search on those in Remedy and print those out.
Matthew L. Wollman
Supervisor of Faculty & Staff Help Desk Services
Faculty of Arts & Sciences Computer Services
Office (617) 496-8947
Cell (617) 285-6952
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
Harvard University
1 Oxford Street
Science Center B14E
Cambridge, MA 02138
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Rick Ponzo
IntegrITS Corporation
[EMAIL PROTECTED]
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