I've got 2 answers - what the 'company' thinks they want me to do and what I know I will end up doing.
Answer for the company - go straight OOB - actually just attempt to upgrade the poor, pre-existing 6.x full ITSM suite with its pre-existing stupid set of CTI's. Yeah, right! Answer for me - hahahahaha - you have got to be kidding. I didn't spend the past year or so building in some incredibly cool stuff to just loose it. Most of my customizations have been in response to issues that our service desk has and those issues are not addressed in 7.x no matter how ITIL it is. Most of the customizations are very specific to our environment and wouldn't mean anything elsewhere either. I do believe Remedy is marketing this as a full-blown product suite that, if configured correctly, shouldn't need or require the services of anything other than a 'maintenance admin'. This is why, no doubt, they always offer their professional services if you want to step outside their new box. And, I don't believe they are going to want to assist those developers who insist on continuing to treat Remedy as a development tool....sigh...... Just my 2 cents (gosh, I didn't know I was THAT rich) :) Candace -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Sent: Monday, May 21, 2007 1:41 PM To: [email protected] Subject: ITSM 7 customizations For those of you who have decided or already installed ITSM 7, are you planning to stay "out of box"? Or do you plan on making customizations? And if so, what are they? Or put another way, what percentage of ITSM 7 customers will make customizations and why? If ITSM 7 truly does embody ITIL, what are the reasons you'd use to justify customizations that others might perceive as breaking best practice? On a higher level.... Do you think BMC has really done a good job of making ITSM 7 so robust in workflow, GUI and ITIL/standards compliance that they truly are no longer marketing Remedy as a development platform but as a suite of ready-to-go applications? Just doing a little market research here.... thx. -Drew Product Manager Aeroprise ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
