Re: ?*? Unknown / Guest User in Single-tenancy only? or Multi-tenancy aswell?

[Roger Justice]

** If you do that and use AD authenication it will not have an AD entry. ITSM 7 is not friendly to guest users through the Service Request console since it needs the validate the user through the people form.


-----Original Message-----
From: Gayford, Matthew C. <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 23 May 2007 4:00 pm
Subject: Re: ?*? Unknown / Guest User in Single-tenancy only? or Multi-tenancy aswell?

**

You can make a guest account and not specify a password, that way a user can login under a “guest” ID and be able to submit requests.

 

Matthew C. Gayford
Technology Support Specialist - Client Services
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-4357

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cheung, Susie
Sent: Wednesday, May 23, 2007 3:17 PM
To: arslist@ARSLIST.ORG
Subject: ?*? Unknown / Guest User in Single-tenancy only? or Multi-tenancy aswell?

 

**

Hello All,

 

Quick question: is it true that "multi-tenancy" mode cannot allow unregistered / unknown users? If my application is already set up as “multi-tenancy” mode, how can I tweak it so that guest users can submit tickets via Request Console?

 

I read this paragraph from the "Request Console - Application Settings":

 

 

Thanks,

 

Susie Cheung

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